It's also important to check that the modem's power adaptor is properly plugged in your modem.Ensure that the LAN cable is properly and firmly connected to both your PC and the modem If so, there may be a commercial power failure happening in your area Check if anyone else around you who are using the same modem is having the same problem.Make sure that your modem is switched on.If nothing changes after typing in your username and password, call our hotline.Afterwards, re-type modem credentials (username & password).If your modem is Prolink and/or other brand/s: If the LED is off or red, open a browser and go to the modem GUI.After that, re-type the modem's credentials (username and password).If your modem is Aztec: If modem LED is off or red, try to access the modem GUI.You can try checking your modem brand and look for the Internet LED light found on it.This helps to ensure that the session between your ADSL modem and router fully times out. If you still can't connect, turn off your ADSL modem then turn it on again after 30 seconds.Also try removing any 3rd party devices hooked up to your modem such as routers, hubs and the like.Plug it back in to your computer's USB slot to turn it back on. If USB powered, it needs to be disconnected from your computer to shut it down. Remember, most ADSL routers are mains powered but many ADSL modems are USB powered. Try switching off your ADSL broadband modem.Take a look at your modem's power adaptor: ensure that it's plugged in securely to the modem.Double check the RJ11 cable (this is the regular telephone cable attached to your landline phone), which is plugged into the box mounted on the wall in your house.Make sure that the LAN cable is properly and firmly connected to both your computer and the modem. It's also important to check your physical connection.

Also, verify that there is no commercial power failure in your area.First, check your modem to see if it's turned on.

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